Terms & Conditions

GUARANTEE TERM AND CONDITIONS

The guarantee is valid for 24 months. The granted guarantee covers the repair or replacement of turbochargers deemed damaged after they are returned to the guarantor’s site together with a guarantee card and installation manual signed in a legible way by a technician installing the turbocharger. The complaint will be processed on the condition that the turbocharger is not disassembled or cleaned by the user. The guarantor reserves the right to bring the vehicle in which the turbocharger is used in order to control the operation of the turbocharger and the engine. The guarantee repair shall be performed within 14 days from the turbocharger delivery to the TURBO DIESEL LONDON LIMITED.

Guarantee becomes void when:

1.you are not able to provide our warranty sheet.

2. your turbocharger service seals are broken, unless you have prior permission from us.

BY CLICKING BUY NOW, THE BUYER ACCEPTS :

-GUARANTEE TERM AND CONDITIONS! 

NOTE! WHEN INSTALLING THE TURBOCHARGER, DO NOT USE SEALANT, SILICONES AND SPREADS BETWEEN THE EXHAUST MANIFOLD AND TURBOCHARGER.

-Returns Policy:

Goods can either be returned to store or by post.  

We reserve the right to refuse to exchange or refund items that are not returned within 30 days of delivery to Turbo Diesel London Limited 7C Staines Road, Wraysbury, TW19 5BY Tel. 07840 443138 e@mail: contact@turbodiesel.cc.

The refunds take up to 72h upon receiving the return. The refunds are being made back to the same account which the customer paid from through our payment gateway(Stripe)

In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unprimed and complete with all tags attached.

We reserve the right to refuse to refund for items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.

Goods must be returned with your original receipt.

-Reclamations Policy:

To get refund for the part because you claim that turbocharger is broken you must:

  • Send it to Turbo Diesel London Limited for the check-up to see if the part was not build correctly. We reserve the right to refuse to exchange/refund for the part that has been broken by the customer or his mechanic.
  • Send the copy of the invoices for parts and invoice from the garage with details of what has been changed or repaired in the vehicle when you have fitted the part
  • The deadline for the reclamation is 24 months since the purchase. We reserve all the rights to refuse to inspect/exchange/refund for the parts returned after this time.
  • The delivery address and contact details are: Turbo Diesel, 7C Staines road, Wraysbury, TW19 5BY Tel. 07840 443138, e@mail: contact@turbodiesel.cc

If the inspection show that it was a problem with incorrectly built part we will exchange/refund for the part within 14 days. The refunds are being sent back to the same account that you have paid from through our payment gateway (Stripe).

We reserve all the rights to refuse to refund if one of these steps are not carried out.

The buyer has to send turbocharger at his own expenses to Turbo Diesel’s premises.

-Old / Exchange units Policy

The returned turbocharger must be genuine and it cannot be Chinese mark otherwise we will not refund the deposit.

The old turbocharger should be returned within 21 days from the transaction. The unit must be in complete condition and if it comes with the electronic actuator, then its plug must not be broken.

We do not cover shipping costs for the old unit. The buyer will have to cover old units shipment costs.

If you want to cancel a transaction please contact with as through e@mail or telephone./ We do not setting up any Direct Debits, all of the transactions are single transactions and the deposits are being refunded upon arrival of the old turbo/same day.

By purchasing and fitting this turbocharger you agree to all the above terms and conditions of sale.

You have questions?

tel. 07840 443 138

contact@turbodiesel.cc