Terms & Conditions

By purchasing and fitting this turbocharger you agree to all the above terms and conditions of sale.

GUARANTEE TERM AND CONDITIONS

The guarantee is valid for 24 months. The granted guarantee covers the repair or replacement of turbochargers deemed damaged after they are returned to the guarantor’s site together with a guarantee card and installation manual signed in a legible way by a technician installing the turbocharger. The complaint will be processed on the condition that the turbocharger is not disassembled or cleaned by the user. The guarantor reserves the right to bring the vehicle in which the turbocharger is used in order to control the operation of the turbocharger and the engine. The guarantee repair shall be performed within 14 days from the turbocharger delivery to the TURBO DIESEL LONDON LIMITED.

Your turbocharger cartridge housing and inside parts will be blue colour. This is a symptom of overheating which is the sign of the oil starvation. 

The turbocharger is returned to us as faulty and found to be damaged by incorrect fitting. Contamination or malfunction of the other parts of the vehicle are not covered under the warranty.

If you are not able to provide our warranty sheet and invoice issued with purchase.

If your turbocharger service seals are broken, unless you have prior permission from us in

writing.

If your vehicle ECU was remapped.

In order to guarantee turbocharger’s reliable operation, the engine oils of high lubricating properties must be used and refreshed together with an oil filter replacement every 7500 miles. In case of semi-synthetic and mineral oils, they should be refreshed with an oil filter replacement every 5500 miles. Just before the turbocharger is installed, engine oil, oil filter and air filter must be replaced. In the case of accepted complaints, a written request for the return of documented disassemble cost for turbocharger cannot exceed 20% of the contract value.

Guarantee becomes void when:

I. Engine in which the turbocharger was installed is in a poor technical condition

1. Lubrication unit malfunction

– low or too high oil pressure

– too long period of oil suction by the pump oil (over 5 seconds)

– contaminated oil

2. Impeded oil flow from the turbocharger

– blow-through in the piston system, overpressure above 50 millimetres water column

– obstruction of the evaporative system, overpressure above 50 millimetres water column

– too high oil level

– obstruction of turbocharger drain cable

3. Improper combustion – too high temperature of exhaust fumes

4. Leaking suction system

II. There was a mechanical damage of turbocharger’s elements

III. Silicone was used to seal oil cables

IV. Pressure decrease in the filter is greater than 500 mm water column

V. The turbocharger was run in a way that is not compliant to the installation manual

VI. The turbocharger was used not in a proper was (irregular oil refreshment, irregular oil filter or air filter replacement, usage of poor quality oil and gasoline, self-attempts to repair and adjust the product).

5.   If your vehicle ECU was remapped.

6. Your turbocharger cartridge housing and inside parts will be blue colour. This is a symptom of    overheating which happens because of oil starvation. If turbocharger returned to us as faulty and found to be damaged by incorrect fitting, contamination from other parts of the vehicle are not covered under the warranty.

BY CLICKING BUY NOW, THE BUYER ACCEPTS 

GUARANTEE TERM AND CONDITIONS! 

NOTE! WHEN INSTALLING THE TURBOCHARGER, DO NOT USE SEALANT, SILICONES AND SPREADS BETWEEN THE EXHAUST MANIFOLD AND TURBOCHARGER.

Returns

Goods can either be returned to store or by post.  

We reserve the right to refuse to exchange or refund items that are not returned within 30 days of delivery.

In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unprimed and complete with all tags attached.

We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.

Goods must be returned with your original receipt and be in the condition that they were purchased. 

Old / Exchange units

The old turbocharger should be returned within 14 days from the transaction. The unit must be in complete condition and if it comes with the electronic actuator, then it’s plug must not be broken.

We do not cover shipping costs for the old unit. The buyer will have to cover your old unit shipment costs from your own expenses.

If you want to cancel a transaction please contact with as through e@mail or telephone./ We do not setting up any Direct Debits, all of the transactions are single transactions and the deposits are being refunded after receiving the old turbocharger from the buyer within 14 days.

You have questions?

tel. 07840 443 138

contact@ltc4u.com